Hotel market research

Background

The French hotel market is expected to exceed 27 billion euros in revenue in 2025. After post-Covid turbulence, the sector is regaining solid but profoundly transformed momentum. Hoteliers today face diverse competition, fueled by the rise of Airbnb rentals, the increasing sophistication of campsites, and the expansion of aparthotels. This rivalry intensifies with the omnipresence of online booking platforms like Booking.com and Expedia. 

These digital giants are capturing an increasing share of traffic and impacting the profit margins of independent establishments. To remain competitive, market players are pivoting towards a hybrid offering that blends technological expertise with eco-responsible commitments. This context demands constant agility to meet the new standards of modern hospitality while preserving profitability.

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1. Key figures in the hotel market

The French hotel sector relies on a robust network of 40,016 active establishments as of March 2026. The hotel sector continues to grow, with 2,384 new establishments registered in 2025. This solid structure is supported by a considerable workforce, with over 172,628 full-time equivalents identified. 

Growing by 4.28% in 2025 compared to 2024, the hotel industry posted revenue of more than 27.35 billion euros. Between 2016 and 2025, revenue in the hotel industry grew at an average annual rate of 5.53%. However, this growth is partly driven by rising prices in the sector. Between 2016 and 2025, prices in the hotel industry rose by an average of 34.6%. In 2025 alone, the market saw an average price increase of 4.12%. 

This apparent revenue growth actually hides a major challenge: average revenue per establishment. This growth is driven on one hand by price increases, and on the other hand by the creation of new establishments. The revenue generated by hotels can therefore vary significantly from one site to another, depending on the location and concept. 

Sources Xerfi, INSEE, Epsimas

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2. Hotel Structure and Competition

The rivalry is no longer limited to neighboring establishments but extends to new hybrid accommodation models. The massive success of Airbnb rentals and furnished tourist accommodations now represents the primary competitive challenge for traditional hotels. This offering, which provides local immersion and often more attractive prices, captures a family and urban clientele that was once loyal to hotels. In 2026, the «Airbnb law» and municipal regulations are attempting to limit this expansion, but the impact on hotel occupancy rates remains significant. 

Reliance on booking platforms like Booking is also reaching critical levels. These platforms invest nearly $7 billion a year in marketing—a marketing clout that exceeds the revenue of major groups like Accor. This digital dominance erodes hoteliers’ profit margins through commissions ranging from 15 % to 25 %. It also weakens the direct relationship with the customer, turning the hotelier into a mere service provider. 

To counter this phenomenon, independent establishments are focusing on direct booking strategies and authenticity labels. They leverage high-performance CRM tools to build traveler loyalty, bypassing commission-based channels. In 2026, economic survival will depend on perfect mastery of multichannel distribution to remain competitive in a highly contested market.

Sources: Omnium Coach, Xerfi, Epsimas

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3. The Profile of Hotel Consumers

Hotel clientele in 2026 will be fragmented into segments with very distinct expectations, forcing operators to be highly versatile. A major indicator marks this renewal. 

  • Business trip return: The «Business» segment represents approximately 35% to 40% overnight stays. Business travel has resumed massively in a hybrid form: the Bleisure. Near 60 % for business travelers would extend their stay for personal reasons. These clients demand impeccable connectivity and ergonomic workspaces.
  • Families and «Tribes»: This segment drives weekends and vacations. Families are primarily looking for space and flexibility. To attract them, hotels are investing in connecting rooms and dedicated services, trying to compete with the comfort of private apartments like those on Airbnb.
  • The high-end international clientele: Driven by the attractiveness of metropolises, this target is the engine of luxury. It shows a high average basket and favors certified establishments. E-reputation is crucial to reach them: 93% Passengers consistently look at online reviews before booking. 
  • Eco-conscious people: The share of engaged customers is growing rapidly. A large number of Travelers now say they are willing to pay a supplement for a guaranteed low environmental impact stay. This profile requires hoteliers to be completely transparent about their practices, from short food supply chains to waste management.

 

Sources: Omnium Coach, INSEE, TripAdvisor, Omnium Coach  

4. Hotel Market Trends

AI and environmental concerns are transforming the hotel industry in 2026. The market is no longer content with just selling an overnight stay, but offers an ecosystem of services where technology and sustainability unite.

  • Regenerative Hospitality: Eco-responsibility is becoming the top choice for a growing number of travelers. Establishments are no longer limiting themselves to reducing plastic; they are adopting circular water management systems and renewable energy. The trend is towards full transparency on the carbon footprint of stays, with locally sourced menus and the use of bio-based materials.
  • Hyper-personalization with AI: AI is revolutionizing trip preparation by analyzing data to anticipate guest desires. In luxury, smart rooms automatically adapt to temperature and lighting preferences. 
  • The quest for experiences: Travelers prioritize unique moments. Whether it's gourmet dinners or private museum tours, the hotel becomes a cultural mediator. The culinary destination takes on a new dimension with chefs creating menus inspired by the territory's identity.
  • Dynamic pricing: The concept of value for money is evolving towards increased transparency. Establishments are adopting the yield management in real-time, rewarding early bookings. Loyalty programs are enhanced with tangible benefits like access to soft mobility options, thereby strengthening the perceived value of the stay.

 

Google searches for the word “hotel” peak in July and August, crucial months when anticipation and last-minute bookings flood the web just before departure. Conversely, the volume drops to its lowest in November, a lull period preceding the slight holiday season rebound and the massive planning surge in January.

Sources: L'Express Education, ESGluxe, Google Trends

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5. Prospects and challenges of the hotel market

The luxury segment continues to outperform, showing complete resilience in the face of inflation, unlike the mid-range and economy segments, which are more vulnerable. The hotel market as a whole, however, continues to grow. EPSIMAS’s projections for the sector point to an average annual growth rate of 3.3% between 2025 and 2030. 

One of the major challenges remains the recruitment and retention of talent in a chronically strained sector. Institutions must clarify their «employer value proposition» and offer more flexible working conditions to attract new generations. The ecological transition is also accelerating, under pressure from regulatory obligations and consumer expectations. Hoteliers must invest heavily in thermal renovation and renewable energies to meet European standards. 

Domestic political instability and global economic uncertainties could curb long-term investments. However, France's attractiveness remains a solid foundation, supported by major cultural events. This attractiveness must be contrasted, however, due to disparities between territories in France. 

Sources: EPSIMAS

NAF code for the hotel market

Hotels register under the following NAF code to conduct their business: 

Class 55.10Z: Hotels and similar accommodation

This subclass includes:

  • The provision of accommodation (hotels and similar accommodation), generally on a daily or weekly basis, for short stays. The offer includes the provision of furnished accommodation in rooms or suites. It must include daily bed making and room cleaning services. This offer may also include a range of other services such as food and beverages, parking, laundry, swimming pool and fitness room, and facilities for conferences and seminars.

 

  • Resort or village services with daily housekeeping

 

This subclass does not include:

  • the provision of furnished or unfurnished houses and apartments for more permanent use, generally on a monthly or annual basis (see 68)


Source : INSEE

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